Technical Publications and Documentation Services
Technical documentation or technical publications (tech pubs) refer to any type of documentation that describes the operation, functionality, and architecture of an end product. The intended end-user of the technical documentation is often a service or maintenance technician who has some formal training and familiarity with the end-product that the technical documentation is addressing. The technical documentation is focused on providing enough information for a user to understand the operation and maintenance procedures required to operate or repair the subject end-product. Technical writing or tech writing is the task of translating and streamlining usually complex engineering data into a final document geared toward the end-user’s reading comprehension level.
Today, technical documentation is often accompanied with illustrations and animation to help highlight the operation and repair of an end-product. With the technology world in which we live, parts manuals, service manuals, and parts databases are increasingly delivered to the end-user via a variety of platforms: traditional hardcopy printed manual, the Internet, or apps on tablets and smart phones. Although technical documentation is often considered a "necessary evil" by manufacturers, most of them realize that well-prepared aftermarket support material is critical in sustaining good customer service.
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